Privacy Policy
Updated: 27th April 2025
SiteHUB Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by SiteHUB Agency.
This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application, SiteHUB Agency. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:
- Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to SiteHUB Agency Ltd, Unit 6, Royal Pine Estate, Orchid Road, Lekki, Lagos, Nigeria, that is responsible for your information under this Privacy Policy.
- Country: Where SiteHUB Agency or the owners/founders of SiteHUB Agency are based, in this case, Nigeria.
- Customer: Refers to the company, organization, or person that signs up to use the SiteHUB Agency Service to manage relationships with your consumers or service users.
- Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit SiteHUB Agency and use the services.
- IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: Refers to those individuals who are employed by SiteHUB Agency or are under contract to perform a service on behalf of one of the parties.
- Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
- Service: Refers to the service provided by SiteHUB Agency as described in the relative terms (if available) and on this platform.
- Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: SiteHUB Agency’s site, which can be accessed via this URL:
- You: A person or entity that is registered with SiteHUB Agency to use the Services.
What Information Do We Collect?
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form or upload/download data to a service you use with us. This information may include:
- Name / Username
- Phone Numbers
- Email Addresses
- Billing Addresses
- Debit/credit card numbers
- Age
- Passwords
- Stored data
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey, or other site features
- To send periodic emails
How Do We Use Your Email Address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.
By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide SiteHUB Agency to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
Customer Data Ownership, Access, and Security
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- Customer Data Ownership: All personal data provided by our customer, whether submitted during the registration process or actively uploaded to their server remains the exclusive property of the individual customer. We recognizes and uphold the customer’s full ownership rights over their data.
- Access Restrictions: Under no circumstances will we or any third party access customer data without the customer’s explicit, prior consent. This strict access control applies regardless of the nature or purpose of the access, including for legal inquiries, customer support, or any other reason. Any exception to this rule will be clearly communicated and will require the customer’s express permission in writing or through their account management interface.
- User Security Responsibilities: While we implement extensive measures to safeguard our network and services, all customers are strongly advised to adopt robust security practices to protect their personal data and servers. Recommended security measures include, but are not limited to:
- Securing and locking down SSH access to prevent unauthorized remote connections.
- Closing or disabling any unused ports to minimize potential entry points for attackers.
- Encrypting sensitive data both in transit and at rest.
- Regularly updating security configurations and following industry best practices to mitigate potential vulnerabilities.
- Commitment to Privacy and Security: Our commitment is to maintain the confidentiality and integrity of all customer data. We will not tolerate any unauthorized access or disclosure by our staff or any affiliated third parties. In the rare event that external access is legally required or technically necessary to support a customer, prior notice and explicit consent will be obtained whenever possible.
Security of Your Information
We take the protection of your personal data very seriously and have implemented multiple layers of security to safeguard your information. This section outlines the security measures we use to protect all data provided during registration as well as any information you upload to your servers.
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- Secure Data Transmission: All sensitive information is transmitted via Secure Socket Layer (SSL) technology. This ensures that any data you submit, such as personal details and payment information, is encrypted while moving between your device and our systems.
- Robust Firewall Protection:
- Server-Level Firewalls: Our servers are equipped with advanced firewalls designed to prevent unauthorized access and to detect and block any malicious traffic.
- Switch and Router-Level Firewalls: In addition to server-level protection, our network infrastructure is secured by dedicated switch and router-level firewalls. These hardware and software systems monitor and regulate all incoming and outgoing traffic based on strict security policies, minimizing the risk of intrusion.
- Data Encryption and Storage:
- Sensitive information is stored using strong encryption protocols. Access to this data is strictly limited to authorized personnel only, with regular audits to ensure compliance with our security standards.
- After processing transactions, critical data such as credit card information, social security numbers, and financial details is not retained on file unless required for ongoing operations and is always encrypted.
- Ongoing Security Monitoring and Updates:
- We conduct regular security audits, vulnerability scans, and penetration testing to identify and address potential security flaws.
- Our security systems and software are continuously monitored and updated to protect against emerging threats and to ensure that all components operate with the latest security patches.
- Access Control and Confidentiality: Access to sensitive data is granted only to authorized individuals with clearly defined roles and responsibilities. All personnel are required to maintain strict confidentiality and adhere to our internal security policies.
- Physical Security Measures: Our data centers and server facilities are protected by comprehensive physical security protocols, including controlled access, surveillance, and environmental safeguards, to prevent unauthorized access or physical damage.
Will My Information Be Transferred Internationally?
SiteHUB Agency is incorporated in Nigeria and collects personal information through our website, direct interactions, and support services. The data you provide or store in digital format is maintained in the physical location where it was originally hosted. However, please note that while your primary data remains at its physical location, periodic backups may be stored in a different region or country.
By using our services, you consent to your information being processed by our offices, authorized personnel, or trusted third parties as necessary for service delivery. If the physical location of your data is important to you, we strongly recommend contacting our support team to confirm where your data, including backups, is maintained.
To the fullest extent permitted by applicable law, your continued use of our services constitutes your express and voluntary consent to these data handling practices.
Is The Information Collected Through The SiteHUB Agency Service Secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
Can I Update or Correct My Information?
The rights you have to request updates or corrections to the information SiteHUB Agency collects depend on your relationship with SiteHUB Agency. Personnel may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to:
(1) Update or correct your personally identifiable information.
(2) Change your preferences with respect to communications and other information you receive from us, or
(3) Delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account.
Such updates, corrections, changes, and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
Information Retention and Removal
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting our support team.
Personnel
If you are a SiteHUB Agency worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes to administer benefits to workers and screen applicants.
You may contact us in order to:
(1) update or correct your information
(2) change your preferences with respect to communications and other information you receive from us, or
(3) receive a record of the information we have relating to you.
Such updates, corrections, changes, and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.
Governing Law
This Privacy Policy is governed by the laws of Nigeria without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.
The laws of Nigeria, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.
By using SiteHUB Agency or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.
Your Consent
We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by SiteHUB Agency. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
SiteHUB Agency uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Blocking and Disabling Cookies and Similar Technologies
Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g., saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. You should visit your browser’s help menu for more information.
Payment Details
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
Kids’ Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.
Third-Party Services
We may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that SiteHUB Agency shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. SiteHUB Agency does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Tracking Technologies
Google Maps API: Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
Google Maps API collects information that is held in accordance with its Privacy Policy.
Cookies: We use Cookies to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously.
Information about General Data Protection Regulation (GDPR)
What is GDPR? GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
What is Personal Data? Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfill a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfill its purpose.
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important? GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. Beyond these facts, it’s simply the right thing to do. At SiteHUB Agency, we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject’s Rights – Data Access, Portability, and Deletion We are committed to helping our customers meet the data subject rights requirements of GDPR. SiteHUB Agency processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve, and remove personal data. We got you! We’ve been set up as self-service from the start and have always given you access to your data and your customers’ data. Our customer support team is here for you to answer any questions you might have about working with the API.
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use
it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
- Right to Know and Access: You may submit a verifiable request for information regarding the:
- Categories of Personal Information we collect, use, or share.
- Purposes for which categories of Personal Information are collected or used by us.
- Categories of sources from which we collect Personal Information.
- Specific pieces of Personal Information we have collected about you.
- Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
- Right to Delete: You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data: If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users. For more information about these rights, please contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
- Right to Know and Access: You may submit a verifiable request for information regarding the:
- Categories of Personal Information we collect, use, or share.
- Purposes for which categories of Personal Information are collected or used by us.
- Categories of sources from which we collect Personal Information.
- Specific pieces of Personal Information we have collected about you.
- Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
- Right to Delete: You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
- Right to request that a business that sells a consumer’s personal data, not sell the consumer’s personal data: If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users. For more information about these rights, please contact us.
Contact Us
Don’t hesitate to contact us if you have any questions.
- Via Email:
- Via this Link:
