We are committed to providing a clear and transparent refund policy to ensure customer satisfaction.
Our 7-day refund policy allows clients to request a refund within 7 days of service delivery, provided the request meets eligibility criteria.
Clients opting for payments via cryptocurrency will also be entitled to a refund, however, this would be limited to within 3 days of service delivery.
Refunds will typically be processed back to the original payment method, subject to availability. Requests submitted beyond the 7-day period are not eligible for refunds; however, at our discretion, account credit may be offered as an alternative solution.
In situations where payment gateways are unable to process refunds, we are happy to assist clients by arranging refunds to an account with the same name as the original payment method.
Your satisfaction is our priority, and we will work with you to find a suitable resolution.
Refunds to Original Payment Method
Refunds issued to the original payment method will be processed minus the gateway fee charged by the payment provider.
Refunds for cryptocurrency payments will be issued in cryptocurrency, minus any network fees or third-party transaction costs incurred during the process.
The gateway fee is non-refundable as it is incurred at the time of the transaction.
Refunds to Account Credit
Refunds requested to account credit will be issued at 100% of the transaction amount, without any deductions.
Account credit refunds are designed to provide maximum flexibility for future purchases.
Eligibility for Refund
Funds added to account credit or services purchased using account credit are not eligible for refunds under this policy.
Once funds are converted to account credit, they are considered final and cannot be withdrawn or refunded.
No more than 10% of the allocated bandwidth for the plan should have been used.
The client (if not on a DVS or dedicated server plan) should not have sustained 100% bursts during their tenure.
Promotional Offers
Promotional offers available on our site or other platforms are excluded from our refund policy, and all purchases are considered final, unless we are unable to meet our obligations in delivering the service.
The following are considered promotional offers:
Customized plans thst are not available on our website.
Special offers featured on our deals page or any other platform online.
Discounted plans, such as those offering a percentage off (e.g., “X% off”).
Chargebacks/Disputes
In cases where you feel there is a dispute between yourself and SiteHUB Agency regarding a service, price paid, potential fraudulent activity on your account, etc., it is best to approach us first to alert us to the potential dispute so we can work together to find common ground and reach a resolution.
In cases where a chargeback has already been opened, you are welcome to keep the claim open; however, we still ask that you approach us and try to reach a resolution.
Regardless of the outcome of a chargeback claim:
Client accounts will remain open, giving you access to ticket conversations, logs, and invoices for your documentation.
Clients will still be able to procure our services following a chargeback, depending on the reason for the chargeback and if we could have acted in a more appropriate manner.
In cases of fraud, malicious intention, or illegal activity, the user will be permanently banned from our platform, and all services will be immediately canceled.
Complaints on social media sites and forums will not warrant account closure. It is a free world, and users are free to voice their displeasure with a service where they wish. If we deem the complaint valid, we will make all efforts to rectify the cause of the complaint.
If you have any questions about our refund policy, please contact us:
Email:
Website:
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Outside of excellent hosting services, SiteHUB also provide support that is second to none!!
