Terms And Conditions

Updated: 17th June 2025

Agreement to Provide Services

By creating a SiteHUB account and ordering services, you agree to the following terms and conditions. Please read these terms carefully and in full before ordering any services from SiteHUB.

Acceptance of Terms

If you do not agree to these terms and conditions, you will not be able to order any services from SiteHUB.
By having a SiteHUB account, you agree to be bound by these terms and conditions.

General Terms and Conditions

These General Terms & Conditions, together with any Specific Terms and Conditions for your Services, the Privacy Notice, and the Acceptable Use Policy, form the Agreement between you and us. In case of any inconsistencies, the Specific Terms & Conditions shall prevail.

Eligibility

By signing up for the Services, you warrant that you are capable of entering into a binding contract, or are acting with the express permission of a person or organization, and using their payment details with their consent. You also agree to comply with all applicable laws and regulations in relation to this Agreement.
SiteHUB reserves the right to amend, modify, or alter any of these Terms and Conditions without prior notice.

Age Consent

You certify that by purchasing any services available on this website, you are 13 years of age or older.

Definitions

Acceptable Use Policy: The SiteHUB policy outlining acceptable use of our services.
Agreement: Any agreement incorporating these General Terms & Conditions and any specific Terms & Conditions for your services and the Acceptable Use Policy.
Designated Agent: An individual or entity authorized to approve a Change of Registrant on behalf of the Prior Registrant or New Registrant.
Material Change: Non-typographical corrections, such as changes to the domain name owner’s name, organization, address, phone number, or email address.
Order: A request made by you for services to be supplied according to this Agreement.
Services: The services and/or products provided by SiteHUB.
Us: SiteHUB Agency Ltd., a company registered in Nigeria under CAC company number RC – 6935293, located at Royal Pine Estate, Orchid Road, Lekki Phase 2, Lagos, Nigeria.
You: The person or company purchasing services from SiteHUB.

Commencement of Agreement

This agreement will commence once we provide written confirmation that your order has been accepted and the service has been provisioned.
The information provided to us must be complete, accurate, and up-to-date at all times. We reserve the right to suspend access to your account and services if we believe the information is inaccurate. Further evidence may be requested.

Supply of Services

We agree to provide services in accordance with these terms and the applicable services agreement. We will take necessary steps to provide the services in a reasonable timeframe. In the event of a delay, we will notify you of the reasons and remedies.
We will not be liable for failure to deploy services within a required timeframe. Admin charges may be incurred if a refund is requested due to delayed deployment.
We reserve the right to improve, modify, or change services. Notification of such changes will be made, striving to send notifications at least 30 days in advance, but up to 5 days before implementation if needed.
We will provide services with a 99.9% uptime SLA, excluding scheduled maintenance or downtime to address failing components. We will minimize disruption and schedule work during off-peak hours when possible. We are not liable for losses incurred during such events.
We reserve the right to deactivate individual features, applications, scripts, or programs if they pose a security concern. Reasonable steps will be taken to avoid service disruption. In case of disruption without a viable alternative, you will be entitled to a pro-rated refund if the service is canceled.

Pricing, Payments, and Change of Service

Payment: Payment for all services is on demand. We will automatically generate an invoice for the next period unless the service(s) have been cancelled. All invoices are delivered electronically via email and are available in the customer portal at . You are responsible for checking receipt of all invoices. No hard copy invoices will be sent by post.
Automatic Payments: Payment will be taken automatically following invoice delivery and will be non-refundable. In the event of a failed automatic payment, the invoice will be considered overdue and immediately payable.
Price Changes: We are committed to maintaining the recurring price of a product for the duration of your plan. The price at which you purchased the product will remain unchanged throughout the life of the plan, unless explicitly stated otherwise at the time of purchase. Exceptions include:
- Short-term Promotional Pricing: If the product was offered at a discounted or promotional rate, this pricing is valid only for the specified promotional term, as stated during the purchase.

Conditions for Price Adjustments
While we strive to uphold consistent recurring pricing, there may be circumstances that require us to adjust our pricing or product offerings. Such adjustments may occur due to external factors beyond our control, including:

- Increased Operational Costs: Rising expenses related to electricity, bandwidth, IP addresses, transit, or colocation services may necessitate a pricing review.
- Regulatory or Tax Changes: Government-mandated adjustments, taxes, or compliance fees that affect operational costs.
- Technological Upgrades: Investments to improve infrastructure, reliability, and security may lead to adjustments in pricing or services.

We reserve the right to change prices and/or the nature of our services by giving you 30 days’ written notice. Notice of changes will be given by email to the address on file. Any price change will take effect automatically upon agreement renewal.

Price Adjustments and Service Enhancements:
- General Price Adjustments:
  In response to the inherent volatility of the Nigerian currency and fluctuations in operational costs—including, but not limited to, colocation fees, parts, and licensing fees, SiteHUB reserves the right to adjust its service pricing at its sole discretion. These adjustments may occur periodically, approximately every one (1) to three (3) years, to reflect changes in our operational and infrastructure costs.
- Notification and Implementation:
  Where a price increase is necessary, SiteHUB will provide no less than 30 days notice to all affected customers. Your continued use of our services following such changes indicates your acceptance of the revised pricing.
- Introduction of New Hardware and Service Plans:
  In the event that new hardware is introduced to enhance our service offerings, SiteHUB will offer new or upgraded service plans. Customers opting for these new plans should note that such plans will also be subject to intermittent price adjustments under the same conditions described in this section.
- Acceptance Of Adjustments:
  By using our services, you acknowledge and agree that SiteHUB may adjust pricing as outlined herein, and that any such adjustments, including those applied to new service plans, form part of the terms under which our services are provided.
Payment Authorization: You warrant that you are authorized to use your chosen method of payment. If you are not the named cardholder, you and the cardholder both agree to be bound by these terms and are jointly liable for all payments. You agree to indemnify and hold us harmless if the cardholder or issuer declines any payments, including our costs in obtaining payment.
Suspension for Non-Payment: We reserve the right to suspend all services until payment is received in full and all outstanding charges are cleared. Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed until the agreement is terminated. You are also responsible for any additional costs incurred by us in recovering sums due.
Reactivation Charges: You will pay any additional charges required for reactivation of services due to disconnection.
Valid Contact and Payment Details: You must provide valid contact details and a valid payment method at all times. If this information is found to be invalid, we reserve the right to suspend access to your account. If your payment method is canceled or changed, you must notify us immediately and provide alternative payment details.
Third-Party Payments: Payments processed by third parties are subject to their terms and conditions. We make no representations or warranties concerning third-party services.
Failure to Pay: If you fail to pay sums due, we reserve the right to interrupt, suspend, or cancel your services from day 7 after the payment due date. This does not prejudice our right to recover outstanding sums.
Debt Recovery: We reserve the right to pass your debt to a third-party recovery agent. You accept liability for the recovery of our costs from you.

Payment Policy for Cryptocurrency Transactions

We support cryptocurrency payments, including Bitcoin and the Lightning Network, using our self-hosted BTCPay Server solution. This approach ensures a seamless, secure, and decentralized payment experience for our clients.

Supported Payment Options: Payments can be made using Bitcoin and compatible cryptocurrency networks, such as the Lightning Network, through our self-hosted BTCPay Server gateway. This setup allows for faster transactions and eliminates reliance on third-party processors.
Gateway Provider: As the gateway provider, we manage and operate the BTCPay Server instance used for processing your payments. While this ensures a high level of control and reliability, clients should be aware that cryptocurrency transactions are inherently irreversible.
KYC Flexibility: Customers paying with cryptocurrencies benefit from relaxed Know Your Customer (KYC) requirements. However, any remaining compliance measures required by law or internal policies will still apply.
Security Implications:
- Our self-hosted BTCPay Server is designed to prioritize security and privacy. However, as with all cryptocurrency transactions, users must exercise caution to avoid phishing attempts or errors in wallet addresses.
- We recommend double-checking all payment details before initiating a transaction, as mistakes cannot be reversed.
Service Terms: All standard policies, including our Terms of Service, Acceptable Use Policy (AUP), and Fair Usage Policy (FUP), remain fully applicable, regardless of the payment method used.
Refunds: Refunds for cryptocurrency payments are available within 3 days of the transaction. Refunds will be issued in cryptocurrency, minus any network fees or third-party transaction costs incurred during the process.

Third Party Users

All services provided by us are intended for you or your organization’s use only. Reselling, storing, or giving away services to third parties is strictly forbidden. You accept sole responsibility for ensuring compliance with this agreement and relevant terms. You agree to indemnify and hold us harmless against any losses or damage caused by third-party breaches.
We accept no liability for losses arising from third-party use of your services. If deliberate access or account transfers are found to be the issue, the account and all services within may be liable for suspension or termination.

Service Transfer and Account Usage

Service Transfers: We allow service transfers to an alternative user in accordance with our Privacy Policy and under the following conditions:
- - - The original service owner must approve the transfer multiple times, confirming each step of the process.
    - The original service owner is responsible for paying the transfer fee, which is applicable per service transferred. A transfer fee of $7 will be charged.
    - Service transfers are final. Once the ownership transfer is confirmed, there can be no reconciliation or reversal. It is the original owner’s responsibility to ensure proper arrangements with the receiving party before confirming the change of ownership with us.
    - The recipient of the service transfer must have an existing account with us. If they do not, they must create an account prior to initiating the transfer. Both the original and receiving user accounts are prerequisites for the transfer to take place.
    - Transfers are irrevocable, and any further disputes must be resolved directly between the parties involved.
    - We accept no liability for losses arising from third-party use of your services. If deliberate access or account transfers are found to be the issue, the account and all services within may be liable for suspension or termination.

Account Transfers: Account transfers are strictly forbidden under this policy. All actions taken on an account will be attributed to the original account owner, who will bear full responsibility, including any reports, billing, or consequences arising from such actions.
- - - Under no circumstances can ownership of an account be transferred to another party.
    - Any violation of this clause will result in penalties as deemed appropriate, including but not limited to account suspension or termination.

Usage

You will be liable for any overage charges incurred by exceeding the agreed data use limits for your services. Additional charges will be at the rate set out in your original package.

Data

All data created or stored by you within our infrastructure is your property. We do not claim ownership of any web server content, email content, or other data contained within your server space or applications on servers owned by us.
You are responsible for ensuring that you maintain adequate and up-to-date backup copies of all data uploaded to our servers. This includes, but is not limited to, written content, images, photographs, and screenshots of your data.
In the event of data loss or corruption arising out of your actions or actions undertaken on your behalf, we will not provide access to any data stored by us for archiving or business continuity backup except at our sole discretion.
In the event of data loss or corruption, we are not liable to recover your data. We will not provide access to any data stored by us for our own platform stability and business continuity purposes.
In the event of data loss or corruption due to a failure in our systems or servers, we will take reasonable efforts to assist you in restoring your data. However, you accept full responsibility for maintaining adequate backup copies of all your data.
You shall indemnify us and hold us harmless against all damages, losses, and expenses arising out of a third-party claim of intellectual property infringement in respect of your content or data.

Passwords

It is your responsibility to keep all your passwords secure, following best practices, and to change passwords regularly.
We are not responsible for data losses or security compromises arising from compromised passwords or from you giving third-party access to your password.
You are responsible for any actions arising out of the use of your account password.

Your Personal Details

You warrant that the contact information provided at registration is true and correct and that you will update this information as required. We may suspend access to your account and services if we reasonably believe the information supplied is inaccurate.
If your account is paid for by another party who has agreed to be bound by these terms and has access to your password, we may discuss your account with them and take instructions from them.
We reserve the right to email you with product offerings that may interest you. You may unsubscribe from marketing communications at any time.

Data Protection and Privacy

Data Protection:

We are committed to protecting your privacy and personal data. Our Privacy Notice outlines how we collect, use, and protect your information. By using our services, you agree to the terms outlined in our Privacy Notice.

GDPR Compliance:

If applicable, we comply with the General Data Protection Regulation (GDPR) to ensure the protection of your personal data. You have the right to access, rectify, or delete your data, as well as to restrict or object to its processing.

Intellectual Property

Intellectual Property Rights:

All content, trademarks, and data on our website, including but not limited to software, databases, text, graphics, icons, and hyperlinks, are the property of SiteHUB or licensed to us. Unauthorized use, copying, or distribution of this content is strictly prohibited.

Service Payment Policy and Overdue Bills

Payment Deadlines and Overdue Services:

Services must be paid for in full by the specified due date.
If payment is not received, or no communication is made regarding delayed payment, services will be suspended 4 days after the due date.

Flexibility and Communication

We understand that unforeseen circumstances may arise. Customers are encouraged to communicate with us in advance if they face delays in payment.
Should there be no communication, services will remain suspended until resolved or deleted/terminated 7 days after the due date.

Key Points to Remember

We are always willing to work with our clients to accommodate their needs, but communication is crucial to avoid service interruptions.
Payment arrangements or extensions must be formally agreed upon before the suspension period.

Termination

Clients have the flexibility to request termination of their service at any time. The termination process offers two options:

Termination by You:

Non-Renewal Upon Renewal Date:
- Clients can opt not to renew their service upon the renewal date.
- If no action is taken during the renewal period, the service will automatically lapse and enter the termination window.

Termination Request via Management Portal:
- Clients may request termination directly within the management portal at any time.
- If a termination request is submitted, the service will automatically terminate on the scheduled renewal date unless the client chooses to cancel the termination request prior to that date.

Termination by Us:

We retain the right to terminate this agreement and revoke your access to the services at any time, without prior notice, in the event of a breach of any terms outlined in this agreement. Termination will take effect immediately, and you will be responsible for settling any outstanding fees.

Service Termination and Data Retrieval

Once services are terminated (after 7 days), all data associated with the service will be permanently deleted unless clients take action within the termination window.
Clients wishing to cancel their service but extract their data during the deletion window may choose from the following options:
- $10 Administrative Fee: Grants access to their data to extract it.
- $7 Temporary Access Fee: Provides temporary access to the service to back up the necessary data.
- Renew For Another Month: If the cost of the service is cheaper than any of the above options, it may be better (and easier) to renew for another month and plan the execution of the migration in your own time.

Amendments

Changes to Terms and Conditions:

We reserve the right to amend, modify, or update these terms and conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the terms periodically to ensure you are aware of any changes.

Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of Nigeria.

Dispute Resolution

Any disputes arising out of or in connection with this agreement shall be resolved through negotiation in good faith. If the parties are unable to resolve the dispute, it shall be submitted to mediation or arbitration in accordance with Nigerian law.

Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that closely matches the intent of the original provision.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses arising out of your use of our services, your breach of this agreement, or your violation of any law or the rights of a third party.

Disclaimers and Warranties

You agree to use our services at your own risk.
Services are provided on an “as is” and “as available” basis. We do not warrant that any services will be uninterrupted or error-free. All services are provided warranty-free.
SiteHUB, its Directors, Officers, employees, agents, and associated third-party service providers disclaim all warranties of any kind, whether express or implied, including fitness for purpose and satisfactory quality, to the fullest extent permitted by law.

Liability

We shall not be liable for any loss or damage of any nature suffered by you arising out of or in connection with any breach of this agreement by you or any act, misrepresentation, error, or omission made by you or on your behalf.
We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data, or goodwill howsoever arising suffered by you or for any wasted management time or failure to make anticipated savings or liability you incur to any third party arising in any way in connection with this agreement or otherwise.
No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to you under or in connection with this agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this agreement) shall not exceed a sum equal to the fees paid by you for the specific services in relation to which your claim arises during the 6 month period prior to such claim.
Nothing in this agreement shall operate to exclude or limit our liability for:
- Death or personal injury caused by our negligence;
- Any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982;
- Fraud; or
- Any other liability which cannot be excluded or limited under applicable law.
Neither party shall be liable to the other under or in connection with this agreement or any collateral contract for any:
- Loss of revenue;
- Loss of actual or anticipated profits;
- Loss of contracts;
- Loss of business;
- Loss of opportunity;
- Loss of goodwill;
- Loss of reputation;
- Loss of, damage to, or corruption of data; or
- Any indirect or consequential loss, however arising regardless of whether such loss or damage was foreseeable or in our mutual contemplation and whether arising in or caused by breach of contract, tort, breach of statutory duty, or otherwise.

Force Majeure

We shall not be responsible for any failure to provide any Services or perform any obligation under this agreement due to any act of God, strike, lock-outs, industrial disputes, compliance with any law or governmental order, rule, regulation, accident, fire, flood, storm, default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages experienced by telecommunication service providers generally, or any similar force beyond our reasonable control.

Non-Waiver

Our failure to require you to perform any of your obligations under this Agreement shall not affect our right to require such performance at any time in the future. The waiver by us of a breach of any provision shall not be taken or held to be a waiver of the provision.

Survival

The provisions, terms, conditions, representations, warranties, covenants, and obligations contained in or imposed by this Agreement that by their nature are intended to survive termination shall remain enforceable notwithstanding termination of the Agreement for any reason. However, neither we nor you shall be liable to one another for damages resulting solely from terminating this Agreement in accordance with its terms.

Notice

You agree that any notice or communication required or permitted to be delivered under this Agreement by us to you shall be deemed to have been given if delivered by email, in accordance with the contact information you have provided.